Frequently Asked Questions

How do I sign up for a XECO online portal account?

To sign up, you must be an existing client of XECO energy corporation. If you are a XECO client and you haven’t had an account created for you, please contact support to get set up.


How can I retrieve the email address I used to set up my account?

If you can’t remember which email you used to create your account (or if you’ve recently changed it and forgot), you can contact us. We will verify your identity with a few security questions, then help jog your memory.


How do I find the Mesh ID for a new Switch or Meter?

The Mesh ID is the MAC address for the mesh node. If you don’t know how to find that information, contact support.